Services

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OUR SERVICES

Facilities & Asset Management

A well maintained property will preserve its marketing appeal and has its value sustained or enhanced, providing optimum return for the owner while ensuring the tenant’s needs are well taken care of.

Our property management team is highly experienced in all aspects of property or facilities management, i.e. all the wide-ranging non-core activities of organisations such as building maintenance, mechanical and electrical maintenance, cleaning, landscaping, health and safety and many others. We work closely with Clients or Management Corporations preparing strategic facilities management plans for the long term operation of these services, even while design and construction are taking place, or in an existing single site or portfolio of buildings.

We are familiar with negotiating lease renewals, refurbishment, assessment advice, physical maintenance, building automation and even total redevelopment.

Our Philosophy

Our company has always been guided by our policies of being timely, personalised, systematic and quality-oriented in the overall management of the properties placed under our care. In providing professional property management services, we ensure that both efficiency and economy are accomplished and the client's investment value is always maintained at the optimum level. The six awards that we received for the properties managed by us in The Edge Best Managed Properties Award 2017 is a recognition of the hard work put in by our team to assist the JMBs / MCs to keep their properties in top condition. Moving along with the times, we have also adopted a mobile based app platform to enable owners to keep track of their payments, booking of facilities, public announcements and other useful functions.

Scope of Work

Conduct inspection of the buildings and facilities for defects and non-conformity with the Sales & Purchase Agreement specifications.
Preparation of building condition report to recommend repairs and replacements where defects are observed.
Collate and compile copy of title(s), as-built plans, certificate of fitness, operation manuals, third party contracts and licenses.
Formulate property management information monitoring and reporting system.
Establish management and control system for the property.
Assess inventory of stocks.

Monitor planned maintenance in respect of all electrical and mechanical equipment.
Conduct regular and scheduled inspections on the physical maintenance aspect of the property and submit recommendations, where appropriate.
Engage, instruct and supervise contractors or repairers to undertake building maintenance and repair work.
Monitor day-to-day operations in respect of security, cleaning, rubbish collection, housekeeping, etc.
Administer and supervise the appointed service contractors, cleaners, security guards and other building staff to ensure the satisfactory performance of their work.
Attend to occupants' inquiries and complaints.
Act promptly in issuing reminders/notices of breach or non-compliance of any regulations, house rules or notices of repairs if and when necessary.
Advise and assist in the procurement of relevant policies of insurance (Fire and Public Liability).
Monitor and optimise operation costs.

Ensure fittings and M&E installations in good working order.
Prepare comprehensive scheduled work for technical staff.
Formulate and implement security and emergency management policies.
Formulate and implement energy conservation policies.

Maintain proper records of the complete set of building plans and operations manuals for all electrical and mechanical systems.
Maintain occupancy/tenancy records.

Routine checking of services (mechanical and electrical systems, pest control, cleaning, security, etc.).
Monitor and coordinate work functions of service contractors.
Evaluate service contractor performance.
Administer tender procedures and contract.

Establish management information and accounting system for financial accounting, cost and budgetary control, internal control, cash flow control and credit control.
Daily finance operations upkeep including issuance of invoices and statements, collections, payments and banking matters.
Record keeping and updating of accounting for monthly management report and yearly financial statement.
Monthly analysis of budget variances.
Cost and budgetary control report.
Ensure internal control system to avoid any irregularities and misappropriation of funds.
Implementation of cash flow measures.
Provide secretarial services for Annual General Meetings.

Submit building audit report to Management Council.
Scheduled reporting of property improvement and recommendation on upgrading works.
Conduct monthly management meetings with the client for constant improvement in the service level.
Ensure publication of comprehensive accounts & minutes of Management Council Meeting to the residents.

Closely monitor the outstanding amount of arrears for each unit.
Systematically issue reminders and notices to defaulters.
Take action against defaulters for debt recovery.

Advice on the roles and functions of Joint Management Body and Management Corporation.
Preparation of Management By-Laws.
Ensure compliance of relevance laws.

Awards

Henry Butcher Malaysia (Mont Kiara) made its mark at the inaugural TheEdgeProperty.com Malaysia’s Best Managed Property Awards 2017, bagging six awards in multiple categories, out of more than the 50 entries submitted.

Gold Winner for Strata Residential Category

The Binjai On The Park

Special Mention Strata Residential Category

The Oval KL (East Tower)

Gold Winner for Strata Commercial Category

Menara Bangkok Bank @ Berjaya Central Park

Bronze Winner Non-Strata Residential Category

Duta Tropika

Silver Winner for Strata Mixed Category

Solaris Mont' Kiara

Silver Winner Non-Strata Residential Category

Duta Nusantara

Current Portfolios

Residential Portfolio

The Binjai on the Park

Two (2) blocks of condominium, totaling 171 units

Serai Bukit Bandaraya

Two (2) blocks of condominium, totaling 121 units

St Mary Residences

Three (3) blocks of service residences, totaling 658 units

Seni Mont Kiara

Four (4) blocks of condominium, totaling 605 units

Mixed Portfolio

Oasis Square (Oasis Damansara)

Consist of serviced suites, corporate and retail units, totaling 970 units

Da Men

Consist of Retail Shops & Offices and Service Apartment, totaling 651 units

Berjaya Central Park

A commercial mixed development consisting two 48-storey blocks of one Grade-A corporate tower and one block of branded residences, located at the junction of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur

Commercial Portfolio